With the development of new communication tools, it is necessary to pay special attention to the protection of privacy. Therefore, we are committed to respecting the confidentiality of the personal information we collect.

Collection of Personal Information

We collect the following information:

  • Name

  • First name

  • Email address

  • User actions on illuxi products

The personal information we collect is gathered through forms and through the interaction between you and our website. We also use cookies and/or logs, as explained in the next section, to gather information about you.

Furthermore, under the new Law 25, we have enhanced several points within the organization, such as:

  • Designation of a person responsible for the protection of personal information within the organization

  • Informing individuals in the event of a privacy breach that could cause serious harm

  • Developing a governance framework for the protection of personal information and IT security

  • Enhancing the information provided to users when collecting their personal information through our "Privacy Policy" page and during any new registrations for illuxi products

  • Providing our clients and users with a procedure to have their personal information destroyed or anonymized

  • Assessing privacy risks during certain uses and communications of personal information

  • Obtaining prior consent from all users to use their personal information for commercial prospecting purposes

  • We undertake to communicate, at the request of the individual concerned, their personal information provided through illuxi products

Forms and Interactivity

Your personal information is collected through forms, namely:

  • Registration form

  • Interactivity of illuxi products with the user

The information collected may be shared with the organization that purchased the illuxi license.

We use the collected information for the following purposes:

  • Information/Promotional offers

  • Contact

  • Statistics

  • Predictive data analysis

Log Files and Cookies

We collect certain information through log files and cookies. This mainly includes:

  • IP address

  • Operating system

  • Visited pages and queries

  • Connection date and time

The use of such files allows us to:

  • Improve the service and provide a personalized experience

  • Gather statistics

  • Conduct predictive data analysis

Right to Object and Withdraw

We are committed to providing you with the right to object to and withdraw your consent regarding your personal information.

The right to object means that you can refuse the use of your personal information for certain purposes mentioned at the time of collection.

The right to withdraw means that you can request the removal of your personal information, for example, from a mailing list.

To exercise these rights, you can contact us using one of the following methods:

  • Mailing address: 9880 Clark Street, Montreal, H3L2R3, Montreal, QC

  • Email:

  • Phone: 1 855 545-5894

  • Website section:

Right of Access

We are committed to recognizing the right of access and rectification for individuals who wish to consult, modify, or delete information about themselves.

To exercise these rights, you can contact us using one of the following methods:

  • Mailing address: 9880 Clark Street, Montreal, H3L2R3, Montreal, QC

  • Email:

  • Phone: 1 855 545-5894

  • Website section:


To ensure the security of your personal information, we have implemented the following measures:

  • Access management - authorized personnel: Only authorized personnel within our organization have access to your information. We have implemented strict protocols to control access to sensitive data.

  • Access management - individual concerned: You have control over access to your own information. We provide you with tools and privacy settings to manage who can access your data.

  • Network monitoring: We use network monitoring software to detect and prevent any suspicious or unauthorized activity. This allows us to react quickly in case of a potential threat.

  • Computer backup: Your information is regularly backed up on secure servers. These backups are encrypted and stored in protected locations to ensure the availability of your data in the event of technical problems or incidents.

  • Username/password: Access to your account is protected by a unique username and password. We encourage the use of strong passwords and recommend updating them regularly. Each user can also activate two-factor authentication on their own.

  • Firewalls: We use advanced firewalls to protect our systems against intrusions and external attacks. These firewalls are configured to block unauthorized access and detect intrusion attempts.

Commitment to Continuous Innovation

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations into our security practices. We constantly monitor new threats and industry best practices to continuously adapt our security measures to emerging challenges.

Risks Associated with Internet Use

Despite all our efforts, it is important to note that no security mechanism can guarantee absolute protection on the Internet. We strive to minimize the risks associated with the use of the Internet to transmit personal information, but there is always a inherent risk in this method of communication.

We encourage you to take additional precautions, such as keeping your login credentials confidential and regularly updating your virus and malware protection software.

We are proud of our commitment to the security of your information, and we will continue to invest in robust security measures to protect your personal information. Your trust is our priority, and we are available to answer any questions you may have regarding our security policy.